Frequently Asked Questions

OUR CBD PRODUCTS

Are your CBD products legal in France?

🇫🇷 Absolutely, all our CBD products are perfectly legal in France!

Recently, the CJEU (European Court of Justice) issued a ruling on a CBD case in France, the "Kanavape case", considering French legislation to be too restrictive and contrary to European legislation. It considered that CBD does not constitute a narcotic product, under the international conventions in force and in the state of scientific knowledge. The French State has taken note and is studying ways and means to take its conclusions into account. It considers that the development of a common European approach to CBD-based products would be desirable and is continuing their discussions with the other Member States and the European Commission in this regard.

✅ Latest news regarding legislation: June 23, 2021! The Court of Cassation, the highest court in France, has rendered its decision concerning a Grenoble merchant selling CBD products. The latter contradicted the Grenoble Court of Appeal which had previously condemned this merchant, and authorizes him again to market his products. The purchase, sale and consumption of CBD in France are therefore considered authorized and completely legal (Although not subject to a well-defined legislative framework for the moment)!

🪴MaFrenchWeed distributes products whose mandatory certification guarantees a THC content of less than 0.2% in order to comply with European legislation. In addition, we also assure you transparency and impeccable quality of the CBD products that we highlight on the CBD Shop .

Where do your CBD products come from?

The products distributed by MaFrenchWeed come from European 🇪🇺 and French 🇫🇷 agriculture.

For the moment, the cultivation of CBD in greenhouses and indoors is prohibited in France. This is why, in order to offer you premium quality, we work directly with neighboring countries for our CBD flowers. The imminent changes in the laws will allow us to offer products 100% made in France! 🇫🇷

What is the legal age to order CBD products?

🔞 The purchase and consumption of products containing CBD is strictly prohibited for anyone under the age of 18 .

CBD ORDERS

What are the steps for processing my order?

✅ Purchase: After selecting and purchasing your products on the website www.mafrenchweed.fr, your order will be automatically validated.

📧 Order confirmation: You will then receive a confirmation email from us. If you don't see anything in your inbox, remember to check your spam (junk mail).

🧑🏻‍💻 Processing: Our logistics service for managing and processing orders will take care of it, from its preparation to its dispatch.

📦 Tracking: As soon as your package is shipped, an email will be sent to you. You can check the status of your order at any time (Validated, In preparation, Shipped, In delivery, Delivered).

How long will it take to prepare and ship my CBD order?

MaFrenchWeed guarantees that your order will be processed and sent within a maximum of 24 hours (on working days) .
🕙 During the week, orders placed before noon (12:00 / 12:00 am) are shipped the same day: take advantage of it!

Find details of shipping costs and delivery times on our dedicated delivery page !

Can I cancel or change my CBD order?

Of course! As long as your order status is in preparation, everything is possible! Changing the delivery address or the contents of the order, canceling, etc.

You just need to contact us by replying to your order confirmation email and we will do everything possible to make any changes. You also have the possibility to contact us directly at the following address: contact [AT] mafrenchweed.fr

Is my online CBD order secure?

Absolutely! We guarantee you a maximum level of security thanks to our service provider for online payments: Viva Wallet.

Meeting the strictest current security standards, our service provider is Visa and Master Card approved. Viva Wallet is a fully compliant PCI DSS Level 1 Service Provider and a principal member and authorized acquirer of Visa and MasterCard. Viva Wallet complies with the operating rules of the card schemes.

Annual audits are conducted by a third-party PCI qualified security assessor, Visa, MasterCard and the banks Viva Wallet partners with.

CUSTOMER ACCOUNT ON THE CBD SHOP

Do I need to create an account to order CBD?

Not necessarily! Indeed, it is possible to order as a guest, without creating an account . However, we recommend that you create an account when you place an order. Indeed, this will allow you to have access to a space to find your order history.

Is my account information secure?

The information collected by MaFrenchWeed during an order is necessary for the management of the transaction and for this purpose may be communicated in whole or in part to the service providers of the MaFrenchWeed company involved in the execution of the order, and only for this purpose! Your personal data is perfectly secure and used exclusively for the proper processing of your orders.

We inform you that this same personal data may also be collected by an organization responsible for analyzing orders and combating bank card fraud. In accordance with the Data Protection Act No. 78-17 of January 6, 1978, you have the right to access, rectify, oppose and delete data concerning you.

If you have accepted it when you identified yourself or placed an order on the site, promotional emails (newsletters) offering you offers and news may be sent to you. You can request to no longer receive emails from us at any time by contacting us or by clicking on the link provided for this purpose and inserted in the footer of each email that we or one of our partners will send you.

For any further information, please send us an email.